Terms and Conditions

 

Service Terms and Conditions

In these Terms & Conditions, “we” means Flamingo Dry Cleaners and “you” means you - our  important customer

1. PAYMENT

2. DROPPING OFF ITEMS

You will be given a till ticket. Check the ticket order as count and description is final.

If you believe the depreciated value of your garment/item exceeds 10 times our cleaning charge, please declare the value. In which case the garment/item will be cleaned at 1/10th of the declared value of the item.

We will require a completed and signed Customer Consent Form to authorize the processing of any item that we consider a risk. We also request this form to be completed for processing - curtains, rugs, leather and suede, wedding/ beaded/evening dresses, and or other household or non-clothing items.

3. COLLECTING ITEMS

Lost tickets will require ID, and you will need to sign for the order collected.

Check your order is complete in the shop-as no liability for missing items once you leave.

Uncollected items will be disposed of after 90 days. We will not be held liable for any loss that you may suffer in such an event.

4. GENERAL EXCLUSIONS

Sorry but we cannot be liable for:

(a) any item which suffers color loss / shrinkage/ damage, during the cleaning process, whereby the manufacturer’s care label instructions have been adhered to

(b) Any feather / down filled item

(c) Any accessory attached to or contained within any item. An “accessory” means (but is not limited to) belts, buckles, buttons, broaches, beading, painted logos, leather trims, furs, signs, zips, hoods, collars, inner linings and elastic cuff and waistband.  

(d) Any item which is damaged by any accessory on the garment

 (e) Any item that does not show cleaning instructions

(f) Any item that has deliberate crinkles or creased effects on the fabric which are removed during our cleaning process

(g) Any item with faulty adhesives or interfacing which leave a mark after cleaning

(h) Any item which, due to wear and tear or due to its integral nature, is unable to withstand an industrial laundered or dry-cleaned process

(i) Curtains, blinds (venetian, roman) household items (duvets, bedspreads, upholstery covers), leather and suede items

Please note that adhesives, defects and faults which were previously camouflaged in manufacture may become more apparent after the cleaning process, and although every care is taken, we cannot always disguise natural flaws or totally remove adhesives, or stretching techniques employed by the manufacturer. These items may “age” after cleaning. All items are therefore only accepted by us for cleaning at your own risk.

5. CUSTOMER SERVICE

In the unlikely event you are not satisfied; please return the item to our shop with the receipt, ensuring it is returned unworn / unused with the original packaging. You will receive a Customer Service Form that must be fully completed. Failure to do so will invalidate any potential complaint.

Please notify us of any such complaints within 48 hours from collecting your item. After those 48 hours we will not be responsible for any such claims.

6. CLAIMS

Liability for any reason (including, but not limited to, lost or damaged items) is limited to the lesser of 10 times the cleaning cost or the depreciated value of the item as determined by the Textile Service Association (TSA) fair compensation guidelines.

We will not be liable for any item(s) not collected more than 3 months after dropping-off such item(s) with us.

7. COLLECTION AND DELIVERY

8. OTHER

We reserve the right to amend these Terms & Conditions without notice. New Terms & Conditions will be made available in our shops and on our web site.

These Terms & Conditions do not affect your statutory rights.